kriya 11's commitment to responsible gaming
Gaming is for enjoyment — it should never become a source of stress or difficulty. kriya 11 is committed to giving you the opportunity to play safely and with awareness.
Building a culture of gaming
Important: All casino and betting services at kriya 11 are intended solely for individuals aged 21 or older. Please ensure that neither you nor anyone you know under this age limit is using this platform.
kriya 11 believes that betting and casino games are primarily a form of entertainment. There is the pleasure of winning, but the possibility of losing is equally present in every game. That is why we want every member to play with a clear head — setting a fixed budget, playing for fun, and never chasing losses.
If you read about kriya 11, you will see that the greatest priority behind building this platform is player safety and a fair experience. Responsible gaming policy is part of our core values — it is not a formality, it is a commitment that is active in practice.
Problems begin when online gambling or betting is seen as a source of income. In reality, every casino game carries a mathematical house edge over the long term. Understanding and accepting this fact before playing is the first step toward responsible behaviour. You can find more detailed information on this in our FAQ section.
If you ever feel that gaming is getting out of control, do not keep it to yourself. kriya 11 is ready to help — use the tools and support options listed below.
Tools for control
Set your own gaming limits — these features are available in your account 24 hours a day
Deposit limit
Set a daily, weekly or monthly cap on how much you deposit. Once a limit is set it takes effect immediately; requests to increase it are subject to a review period.
Session time limit
Decide in advance how long you will play in one session. When that time is up, the system will automatically alert you and give you the option to log out.
Loss limit
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed during that period.
Taking a break
Temporarily close your account for anywhere from 24 hours to 30 days. During the break, you will not be able to log in or make any transactions.
Self-exclusion
Requesting long-term self-exclusion closes the account for a set period or permanently. If you decide to do this, let us know via live chat or email.
Request support
At any time, send a message to our 24/7 live chat for help with limits. The team responds in Bengali and maintains full confidentiality.
Warning signs of a problem
If you notice these signs, stop and seek help
Trying to "win back" lost money
Repeatedly placing larger bets to recover losses is one of the most dangerous habits. Each bet is independent; a previous loss does not guarantee a future win.
Spending beyond your budget
Using money set aside for food, rent or other essential expenses on betting, or playing with borrowed money, is a serious warning sign.
Neglecting family and work
If gaming is damaging your relationships with family or colleagues, or causing you to lose focus at work, that should not be ignored.
Hiding your gaming
If you feel the urge to conceal your betting activity from family or people close to you, ask yourself why.
Feelings of anxiety or distress
Feeling mentally uneasy, angry or distressed when you cannot play may be a sign of psychological dependence.
Unable to stop
Whether you cannot stop when winning or keep going when losing — in both cases, assume you have gone beyond your own limits.
Where to get help
If handling it alone feels difficult, use these options
kriya 11 live chat
Support is available in Bengali 24 hours a day, 7 days a week. Talk directly with our team about account limits, self-exclusion or any concern you have. All conversations are fully confidential.
Email Support
If you prefer to communicate in writing, send a message to our support email. The team responds in both Bengali and English and aims to reply promptly.
Family and close ones
Telling a family member or a trusted friend is the first and most important step. Having their support makes setting limits or taking a break much easier.
Professional advice
A mental health professional or counsellor can provide effective support for dealing with gambling problems. Various mental health service centres in Bangladesh offer confidential consultations.
Under our terms and conditions, if a member requests self-exclusion, kriya 11 is obliged to action it as quickly as possible. During a self-exclusion period, no promotional messages are sent and it is not possible to log in to the account or make any transactions.
Remember, money used for gaming should be money whose loss would not cause any difficulty in your life. Allocate a small portion of your monthly income for entertainment — never more than that. Betting is not a way to pay off debts or grow savings.
kriya 11's commitment
We believe the wellbeing of every player is more important than any business goal. That is why responsible gaming tools and support are always available free of charge and easily accessible.