kriya 11's Privacy Policy

This Privacy Policy ("Policy") applies to all users ("you", "user") of the kriya 11 platform ("we", "us"). It clearly sets out how responsibly we handle the information you share with us when using our website, mobile application, or any other digital channel.

By creating an account under kriya 11's Terms and Conditions and continuing to use our services, you consent to your information being processed in the manner described in this Privacy Policy.

1 Definitions and Scope

In this Policy, "personal information" means any information that can directly or indirectly identify an individual. This includes name, mobile number, email address, national ID or passport number, payment-related information, and device and network identifiers.

This Policy applies when you visit the kriya 11 website, register an account, make deposits or withdrawals, contact customer service, or take part in our promotional activities.

2 Information We Collect

2.1 Registration and Identity Verification Information

When you create an account, we collect your full name, date of birth, mobile number, email address, and country of residence. To fully verify your account, we may request a photo of your national ID card, passport, or driving licence. This verification process keeps our platform secure and prevents unauthorised accounts.

2.2 Financial Transaction Information

For deposits and withdrawals, we collect payment method details. Transactions on kriya 11 can be made via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to process financial transactions and to prevent fraudulent activity.

2.3 Usage and Behavioural Information

Your activity on the platform — which games you played and for how long, how much you wagered, which pages you visited — is collected automatically. This information helps us improve our service quality and tailor your experience to your preferences.

2.4 Technical and Device Information

Your IP address, device type, operating system, browser type, screen resolution, and session duration on the website are recorded automatically. This information is used to diagnose technical issues, monitor security, and evaluate service performance.

3 Purposes for Using Your Information

kriya 11 uses your information for the following purposes:

• To manage account creation, identity verification, and access control.
• To process financial transactions including deposits, withdrawals, and bonus payments.
• To prevent fraudulent activity, money laundering, and unauthorised access.
• To resolve issues and provide support through our customer service team.
• To comply with applicable laws and regulations.
• To continuously improve service quality by reviewing platform performance.
• To send promotional offers and updates in accordance with your consent.

4 Cookies and Tracking Technologies

The kriya 11 website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferred language, layout, and other settings.
• Analytics cookies: Help us understand which parts of the site are used most and improve the service.

You can disable non-essential cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly.

5 Information Sharing Policy

kriya 11 shares your personal information with third parties only in the circumstances listed below and only to the extent necessary:

5.1 Service Provider Partners

We work with trusted third parties to provide payment processing, identity verification, technical support, and analytics services. These organisations use the information only to deliver the relevant service under our instructions, and for no other purpose.

5.2 Legal Obligations

We may be required to share information with authorities to comply with court orders, government agency investigations, or legal obligations.

5.3 Corporate Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity, but it will continue to be governed by the same terms of this Policy.

6 Data Security Measures

kriya 11 applies industry-standard technical and organisational measures to protect your personal information. These include:

• Use of SSL (Secure Socket Layer) encryption for all data transmission.
• Application of advanced encryption algorithms for storing sensitive data.
• Firewalls and intrusion detection systems to prevent unauthorised access to server infrastructure.
• Regular security audits and vulnerability testing.
• Access to personal information restricted to authorised personnel only.

7 Data Retention Period

We retain necessary information for as long as your account is active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and fulfil our contractual responsibilities. Financial transaction records are generally retained for long-term legal requirements.

Once the need to retain data has ended, we securely delete it or permanently anonymise it.

8 User Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. To do so, please contact our customer service team.

8.2 Right to Correction

If any of your registered information is incorrect, you may request a correction. This can be done through your account profile or by contacting our support team directly.

8.3 Right to Erasure

You may request that your personal information be deleted beyond what is required by legal obligations. However, certain information is essential to retain for active accounts.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt out at any time. This can be done from your account settings or through customer service.

9 Protection of Minors

All services on kriya 11 are intended for users aged 21+ only. We do not knowingly collect any information from minors. Age is verified at the time of registration. If any user opens an account using a false age, that account will be closed immediately and the relevant information will be deleted.

You can find detailed information about safe and responsible gaming, including the protection of minors, in our Responsible Gaming Guidelines.

10 Third-Party Links and Services

Our platform uses various third-party services including game providers and payment gateways. These organisations have their own privacy policies. kriya 11 is not responsible for the data collection or use practices of third parties. We therefore recommend reading their policies before using any third-party services.

11 International Data Transfers

Our servers and third-party partners may operate outside Bangladesh. In such cases, we ensure that the data is protected to the same standard as described in this Policy. International data transfers are handled in accordance with the highest data protection agreements.

12 Policy Change Notifications

We may update this Privacy Policy when necessary. If any significant changes are made, we will notify you via a platform notice and/or email. Continued use of the platform after an update indicates that you have accepted the revised Policy.

For answers to general questions about our services and policies, read the FAQ — it also covers common privacy-related questions.

13 Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your information, please contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.